The purchase of a puppy is an experience that incorporates emotion.  For a new owner it is especially easy to feel overwhelmed.  A puppy, in many ways, is just like a baby .  The puppy may require attentiveness to it's feeding, additional sleep, and an adjustment period.  In a new environment, without other puppy companions, your puppy may behave differently than what you remembered in the store.  Just like babies, your puppy will require vaccinations to build immunity.

New puppy owners frequently panic if the puppy develops diarrhea or a choking sound called kennel cough.  Kennel cough to some individuals gives the impression that the puppy can't breathe, but this is generally not always the case.  If you have any concern, question or would like to have your puppy seen immediately simply call the doctor at (718) 848-6803.  You can always get in touch with someone 24 hours a day for emergencies.  Most of all do not panic, and remember that all of us involved want to insure that the transition period from our store to your home is a smooth one, and that your experience as a puppy owner is a happy and enjoyable one.

All of this information and detailed explanation is provided to you for your protection, to prevent you from accumulating astronomical veterinarian bills that may be considered unreasonable by the NYS law and thus not reimbursable.

Puppy Paradise has a private list of veterinarians that are able to help you with any medical problems that may arise within the first nine months of adjustment.  If using our veterinarians, Puppy Paradise will be billed directly for any medical problems, as a service to you, so that there will be no out of pocket expenses for illnesses that may occur during this time period.  This does not include accidental injuries or your personal vet bills .

Puppy Paradise is always there to assist you with all your pet needs.  If any problems arise please feel free to call our store during store hours, and someone will be happy to assist you with any questions or problems that you may have.  If this is an emergency and you need immediate assistance during store hours call the store.  If this is an medical emergency and it is after store hours you can call us at (917) 753-8307 Ask for Dr Puppy 24 hours a day .  

PLEASE ONLY USE THIS NUMBER IF IT IS AN EMERGENCY!!

1 YEAR HEREDITARY DEFECTS GUARANTEE .  If your puppy has any debilitating defects such as:  heart murmur, kidney disorder, liver disorder, bone structure, or anything that would cause a health problem for your pet.  You are entitled to a replacement puppy.  In the case of Hip Dysplasia or Patella Dislocation, we require an X-ray to be sent along with a written report from the examining veterinarian.  A slight Heart murmur or Patella Luxation (Grade #1 or #2) does not qualify for a credit unless the problem graduates to a Grade #3 or greater within the 1 year of age guarantee time.

The consumer must accept the responsibility of buying a pocket size or small puppy.  These puppies require extra special and frequent feeding, (such as baby food, boiled chicken, karosyrup and Nutrical several times a day) to prevent hypoglycemia and to insure that they are fed to full capacity.

There is no guarantee on any puppy for accidental death, injury, abuse, beglect, hypoglycemia, eye infection, cold - upper respiratory, ear infection, dry skin, stress, diet change or cherry eye.  We also cannot guarantee anything you can cure yourself with the help of a veterinarian or Puppy Paradise.

Should your puppy need care as deemed fit by our veterinarian, you must first consult Puppy Paradise before you purchase any products from your veterinarian, as we may be able to provide you with the same treatment at a low cost or no charge to you.  Should you decide to purchase these veterinary products without prior approval from puppy Paradise you will now assume all financial responsibility during your puppy's first visits.

The exact size and weight of a puppy are not guaranteed especially for toy and large breeds.

Purchaser accepts the responsibility on adhering to NYS general business law 742 section #35B.  If purchaser has any claims Puppy Paradise must be notified no later then 3 business days following veterinarian findings and only within a year period following the sale of your pet.  This must be submitted to Puppy Paradise via fax (718) 258-5654 or by mail only.  To insure proper documentation please note that phone calls are not acceptable.

Puppy Paradise will forward to the purchaser the registration paper filed by the breeder or Puppy Paradise (such as AKC, UKC, CFA, ACA or APR) by mail within a period of 6 months from the date of purchase, providing that the puppy has been paid in full.  The registration paper will be issued and mailed to the person who is named as the purchaser unless the customer specifies otherwise.  If the customer does not receive their registration paper within a 6-month period it is their responsibility to notify Puppy Paradise.  This notification must be submitted in writing or via fax and assumes no liability on papers not received after 6 months.